FAQ

A previous art installation consisting of a person looking through the window of an oversized ViewMaster to see different slides of a comic.

Frequently Asked Questions

What is Lumen Lite?
Lumen is an annual, free, all-ages festival that is open to the public and run by the City of Waterloo’s Arts and Culture team, Create Waterloo. The event features the work of artists as they explore the interplay of light, art, and technology in installations located throughout uptown Waterloo.

Why are we doing Lumen Lite and not the regular Lumen?
This year, we are excited to launch Lumen Lite, an adapted version of the annual festival of light, art & tech, with COVID-19 protocols put in place.

What time does Lumen Lite start?
Lumen Lite starts at 6:00 p.m. and runs until 11:00 p.m. on Saturday, September 25, 2021

Where can I park?
There is a lot of free parking in uptown Waterloo. Visit this map to locate parking.

Is Lumen Lite free?
Yes! The entire festival is free and you do not need to register for a ticket.

What time does Lumen Lite start and end?
Lumen Lite starts at 6:00 p.m. and runs until 11:00 p.m. on Saturday, September 25, 2021

Where are the Washrooms?
Washrooms can be accessed at the Visitor and Heritage Information Centre located at 10 Father David Bauer Drive and in the Regina Street parking lot

Are there any safe spaces I can go if I don’t feel safe during the event?
If at any time you don’t feel safe at Lumen, please go to one of the lineups for an installation and ask the City of Waterloo staff member for help. All staff members will have access to a radio which connects them with our festival security.

Is there a festival map?
Yes. The Google Map of the festival can be found at this link.

Is there a lost and found?
Yes, please bring all lost and found items to the Visitor and Heritage information centre located at the corner of Erb & Caroline. Lost items will be available for pickup at Waterloo City Hall starting on Monday September 27th.

Are there first aid services on site?
There isn’t a specific location for first aid at Lumen Lite. But all of our security personnel are trained in first aid and have access to first aid kits. If you are in need of first aid, please notify City of Waterloo staff at the nearest installation for assistance.

What safety precautions are we taking (COVID-19 related)?
The City of Waterloo has a comprehensive safety plan for Lumen Lite 2021.

Festival attendees who are experiencing any potential symptoms of COVID-19 are asked to stay at home. If you think you might have symptoms we ask that you complete the Ontario COVID-19 Self Assessment Tool before coming to the festival.

- Each installation will feature a series of safety protocols specific to that installation.
- Anyone participating in the festival or standing in a lineup for the festival are required to wear a mask
- None of the installations feature elements you can touch and we ask that you refrain from touching the installations
- We ask that you attend the festival only with people from your household or in your bubble 

Do I have to wear a mask?
Yes. Masks are required to participate in any Lumen Lite activities.

Why are masks mandated to participate in Lumen?
In order to ensure the safest environment for festival attendees, we are requiring that anyone participating in Lumen, or standing in a lineup waiting to participate, wears a mask. This was a recommendation made by the Region of Waterloo Public Health Unit in accordance with best practices regarding COVID-19 safety.

I forgot my mask, what do I do?
Masks can be purchased at stores in uptown Waterloo. You must wear a mask to participate in Lumen Lite installations.

As an artist how do you get your work in Lumen next year?
Create Waterloo, the City of Waterloo's arts and culture team, puts out an open call each year. Be sure to follow us on Instagram and join our newsletter to make sure you don't miss the next open call.

What time is the drone light show?
The drone show will begin at 9:00 p.m. and can be seen in the area surrounding Waterloo Park.

Is there an age limit for Lumen Lite?
No, community members of all ages are encouraged to participate.

I’m a member of the media, how can I contact someone about Lumen Lite?
Please contact festivals@waterloo.ca to connect with someone on our team.

Are strollers, bikes, etc. allowed at Lumen Lite?
Absolutely. Lumen is a festival that requires moving throughout uptown Waterloo to explore the various installations. Unfortunately due to COVID-19 we are unable to provide the free bike valet at this year's festival. There are various locations to lock your bike throughout uptown Waterloo.

Is there anywhere to charge my phone?
There are various electrical outlets in Waterloo Public Square that you can use to charge your phone. Please do not leave your phone unattended while charging.

I have questions about specific accommodations or accessibility concerns.
The City of Waterloo is committed to working with individual community members to make sure Lumen Lite is as accessible as possible. We are happy to work with you on a specific accommodation plan for Lumen Lite. Please contact festivals@waterloo.ca for more information.

@Create_Waterloo